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International
Orders
- Your
responsibility
- International
credit card verification
- APO/FPO,
Puerto Rico, U.S. Virgin Islands, American Samoa
- Canada
- United
Kingdom, Ireland, Switzerland, Monaco, Japan, Hong Kong, Singapore
-
Netherlands, Norway, South Africa
-
Australia, New Zealand
-
South Korea
- Other
Countries
Your
Responsibility
It is
the responsibility of our customers to be sure that they are allowed to
import nutritional supplements from the U.S.
- It is the
Customer's responsibility to find out about your
country's customs regulations relating to the products you wish to
import. The customer is responsible for your country's customs fees, duties,
and/or taxes, if any, which are usually collected when the order is
delivered to you. Customer assumes the risk for any products confiscated
or opened by customs.
Discount-Vitamins-Herbs.net does not know your country's current
customs regulations and therefore does not refund
purchase price for any product not returned to us in good condition. We do list customer
experiences with customs and duties for your convenience, and any
regulations which we are aware of below.
But this may change over time or vary by product and
inspector.
- In
the event an order is returned to Discount-Vitamins-Herbs.net by
Customs, refund is limited to the purchase price of the unopened
product returned, less return shipping fees equal to the outbound
shipping fee and less any other charges incurred, such as quarantine
fees or warehousing fees assessed by the customs in your country. Outbound shipping and
handling charge for returned orders is not refundable.
International
Credit Card Verification
We ask that
International Customers ordering more than US$60 for the first time from Discount Vitamins
& Herbs please fax either:
a)
the front page of your monthly credit card statement, or
b)
a copy of the front and back of your credit card and drivers license or
passport showing your shipping address,
to
us at +1-310-374-9839. This information is used to verify that you are
the owner of the credit card. Please note that, unlike with credit
card purchases originating within the U.S., we can't verify your address
electronically through automated credit card validation. Neither are
we able to meet you and see your personal identification. This extra
step is necessary to authenticate you as the actual credit card holder.
Once you have placed your order, please fax to +1-310-374-9839 or email these
documents to info (at) discount-vitamins-herbs (dot) net
as soon as possible. Your order will be shipped once we have
received one of the above sets of faxes or email attachments. If
you have ordered from us before, you don't need to fax us your address
verification.
Note:
If you are faxing us a copy of your credit card statement, you may delete
any purchase history from this document. All we need to see is a
current (up to 2 months old) statement showing your credit card company's
letterhead and address, your name and address, and any half of your credit
card number (to match to the number submitted through the secure server
with your order).
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APO/FPO,
Puerto Rico, U.S. Virgin Islands
We currently ship to these locations using USPS
Priority Mail.
Standard U.S. shipping charges apply. Please be aware that the
contents of your order may be required to be listed on the outside of the
package.
Canadian
Orders
We ship via insured Global Express Mail through the
post office. The shipping time is quoted as 3-5 days. Because
we have to send someone to personally wait in line and hand these packages
over the counter at the post office, there may also be an additional day
delay at our end.
Costs
There is a flat shipping charge of $24 per order (effective with the huge
USPO price increase 5/14/07).
You are
responsible for import taxes, GST, customs duties, customs brokerage fees
- usually C$5,
agricultural taxes, and VAT, if applicable.
These additional duties and taxes are collected from
you when the package is
delivered.
Special
Restrictions for Canada
We have been told that the following items are not allowed to be imported into Canada unless
through your Doctor: Acetyl-L-Carnitine, Androstenedione, Carnitine, DHEA,
DMAE (Skin Eternal Tablets which include DMAE have been rejected for
importation 1/2004), Human Growth
Hormone, Pregnenolone, and Tryptophan.
Your Doctor needs to
call "Special Access Program", at 613-941-2108, and get
permission to import them. Your doctor then needs to place the order
with us.
We understand that
Canadian regulations limit your order to 90 days or less of usage.
The way they determine this is by reading what the label says. So if it
says take 1 tablet daily, then you are entitled to import only 90 tablets of this supplement. Please
read the product information on our site and order within these
guidelines.
You may double-check
these rules at: http://www.hc-sc.gc.ca.
We have posted some
customer feedback on Canadian import
fees on the About Us page.
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United
Kingdom, Ireland, Switzerland, Monaco Japan, Hong Kong, Singapore
Orders to
these countries are usually shipped insured Global Express Mail.
Delivery is quoted as 3 to 5 business days. We have never
encountered any customs-related problems for shipments going to the these
countries through Global Express Mail. For new customer
orders over US$60, please be sure to send us a copy of your credit card
statement or other identification listed above.
Costs
There is a flat shipping charge of $25 per order, which includes insurance
for damage, loss in Customs, and theft for the first $100 of value.
A few heavy items may have an extra shipping charge which is noted in the
product listing. You are
responsible for import taxes, VAT, GST, and customs duties, if applicable,
which are collected when the package is delivered.
We
have posted some customer feedback on
UK import fees on the About Us page.
Netherlands, Norway, South Africa
Same as section on UK above, except shipping charge is $30. For
new customer orders over US$60, please be sure to send us a copy of your
credit card statement or other identification listed above.
Australia, New Zealand
Orders to these countries are shipped insured Global Express Mail, with
arrival of the package generally in 5-7 days.
We have been told that Australia and New Zealand customs may delay
shipments and may charge rather large duties and other fees. Please
check with your local customs office and order with caution.
For new customer orders over US$60, please be sure to send us a copy of
your credit card statement or other identification listed above.
Costs
Shipping cost is $30, with the exception of a few heavy items which have a
notation of an extra shipping charge in the product description.
You are
responsible for import taxes. VAT, GST, and customs duties, if applicable,
which are collected when the package is delivered.
South
Korea
Orders to South Korea are shipped Global Express Mail, with arrival of the
package generally in 5-7 days. Importation
of Ginseng is prohibited.
Service is available
only to the provinces comprising the Republic of Korea, i.e., provinces
south of the 38th parallel of latitude.
Articles addressed for
delivery in Korea should show the name of the addressee, street, district,
town and province in Korea. The address should be shown also in Korean
characters. Please send us the address in Korean via a separate
email to
info (at) discount-vitamins-herbs (dot) net. Please include your name in English
and the order number in this email, as we do not speak or read Korean.
For new customer orders over US$60, please be sure to send us a copy of
your credit card statement or other identification listed above.
Costs
Shipping cost is $35, with the exception of a few heavy items which have a
notation of an extra shipping charge in the product description.
You are
responsible for import taxes, VAT, GST, and customs duties, if applicable,
which are collected when the package is delivered.
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Other
Countries
Are not open yet, but please send us an e-mail with
your request to sales (at) discount-vitamins-herbs (dot) net
and we will try to open the countries with the highest demand as soon as
possible.
We do not ship to Indonesia or Nigeria under any circumstances.
We
do ship products for resale to select countries! Freight and
Insurance are charged at our cost. Please contact us for further
reseller information.
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